Eye Empower - Noreen Naturals

At Noreen Naturals, we carefully pack every order to ensure your products reach you fresh and safely.

Delivery Time

• Karachi: Orders are usually delivered within 1–3 working days.
  
• Other cities in Pakistan: Delivery usually takes 3–5 working days.
  
• Delivery times may vary during weekends, public holidays, sales, or unexpected courier delays.

Order Processing

Orders are generally processed and dispatched within 1 working day after confirmation.

You will receive your order tracking details once your order has been dispatched.

Delivery Charges

Delivery charges are calculated at checkout based on your delivery location.

• Karachi: Special/low delivery rates may apply.
  
• Outside Karachi: Delivery charges may be slightly higher depending on the location.
  

Accurate Address

Please make sure your name, phone number, city, and complete delivery address are correct when placing your order.

If incorrect information causes a delivery failure or return, additional delivery charges may apply for reshipping.

Delivery Confirmation

Our courier may contact you by phone before or during delivery. Please keep your phone available so your order can be delivered successfully.

Failed Delivery

If an order cannot be delivered because the customer is unavailable, provides an incorrect address, or refuses the parcel, the order may be returned to us. Any additional shipping charges for resending the order may be the customer's responsibility.

Cash on Delivery

For Cash on Delivery (COD) orders, please ensure someone is available at the provided address to receive and pay for the parcel.

Damaged or Incorrect Orders

If your parcel arrives damaged, opened, or contains an incorrect product, please contact us as soon as possible with photos/videos of the parcel and product so we can review the issue and assist you.

🌿 Noreen Naturals

We are committed to delivering your natural products with care, from our hands to your home.

At Noreen Naturals, we want you to be happy with your purchase. Because our products include food, spices, herbs, and other consumable natural products, we follow a limited return policy for hygiene and safety reasons.

Returns

We generally do not accept returns or exchanges for opened or used food products.

A return or replacement may be considered if:

• You received the wrong product.
  
• Your order arrived damaged.
  
• The product is missing from your order.
  
• You received a product that is clearly defective or compromised.
  

Damaged Orders

If your parcel arrives damaged or opened, please contact us as soon as possible.

Please provide:

• Your order number
  
• Photos of the package
  
• Photos/videos of the product
  
• A description of the issue
  

This allows us to investigate the problem with our courier and arrange an appropriate solution.

Wrong Product

If you receive an incorrect product, please contact us before using or opening it. After verification, we may arrange a replacement or refund.

Refunds

If your refund is approved, the refund will be processed using the applicable payment method.

For Cash on Delivery (COD) orders, we may contact you to arrange the appropriate refund method.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns for products that have been:

• Opened
  
• Used
  
• Partially consumed
  
• Damaged after delivery due to improper handling
  

Order Cancellation

If you want to cancel your order, contact us as soon as possible before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For any shipping, return, or order issue, please contact Noreen Naturals with your order number and details of the issue. We will review your request and assist you as quickly as possible.

Noreen Naturals — Natural products, carefully packed and delivered to your home.