Welcome to Noreen Naturals. By accessing or using our website and purchasing our products, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. About Our Store :

Noreen Naturals operates an online store offering natural products, herbs, spices, food products, and related items.

We reserve the right to update product information, prices, availability, and website content at any time.

2. Products :

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen.
  • Packaging may occasionally change.
  • Product availability may change without notice.
  • Natural products may have variations in colour, texture, aroma, or appearance.

These natural variations do not necessarily indicate a defect.

3. Product Information :

Our products are intended to be used according to their descriptions and labels.

Information provided on our website about natural ingredients or traditional uses is for general informational purposes and should not be considered medical advice.

Customers are responsible for checking product ingredients and suitability before use, particularly if they have allergies, dietary restrictions, or other concerns.

4. Prices :

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors, including errors caused by technical issues or incorrect product information.

If an order has been placed at an obviously incorrect price, we may contact the customer before processing the order.

5. Orders :

Placing an order does not necessarily guarantee acceptance.

We reserve the right to:

  • Accept or decline an order
  • Cancel an order
  • Limit quantities
  • Request additional information for order verification

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Cash on Delivery :

For Cash on Delivery orders, payment must be made to the courier upon delivery.

Customers should provide a valid phone number and complete delivery address.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

7. Shipping & Delivery :

Delivery times are estimates and may vary depending on location, courier operations, weather, holidays, and other circumstances.

Estimated delivery:

  • Karachi: 2–3 working days
  • Other cities in Pakistan: 3–5 working days

We are not responsible for delays caused by courier companies or circumstances beyond our reasonable control.

8. Returns & Exchanges :

Because many of our products are food, herbs, spices, and consumable products, we generally do not accept returns of opened or used products for hygiene and safety reasons.

A replacement or other appropriate solution may be considered if:

  • You received the wrong product.
  • Your order arrived damaged.
  • An item is missing.
  • The product is defective or compromised upon arrival.

Customers should contact us as soon as possible with their order number and supporting photographs or videos.

9. Order Cancellation :

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

10. Customer Responsibilities :

Customers are responsible for providing accurate:

  • Name
  • Phone number
  • Email address
  • Shipping address
  • City and postal code

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

11. Intellectual Property :

All content on the Noreen Naturals website, including:

  • Logos
  • Brand names
  • Product images
  • Text
  • Graphics
  • Designs
  • Website content

is owned by or licensed to Noreen Naturals unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

12. Prohibited Use :

You agree not to use our website to:

  • Commit unlawful activities
  • Attempt to gain unauthorized access to our systems
  • Submit fraudulent orders
  • Misuse our website or services
  • Copy or reproduce our website content without permission
  • Interfere with the operation or security of our website

13. Third-Party Services :

Our store may use third-party services including Shopify, payment providers, courier companies, analytics services, and marketing platforms.

These services may have their own terms and privacy policies.

14. Website Availability :

We try to keep our website available and functioning properly, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our control.

15. Limitation of Liability :

To the extent permitted by applicable law, Noreen Naturals will not be responsible for indirect or consequential losses resulting from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude rights or protections that cannot legally be excluded.

16. Changes to These Terms :

We may update these Terms & Conditions from time to time.

The updated version will be posted on this page with a new Last Updated date.

Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.

17. Governing Law :

These Terms & Conditions are intended to be governed by the applicable laws of Pakistan.

Any disputes will be handled according to applicable Pakistani law and the jurisdiction of the appropriate courts.

18. Contact Us :

For questions regarding these Terms & Conditions, please contact:

Noreen Naturals
Email: noreennaturals@gmail.com
Phone/WhatsApp: 0333 3468929
Country: Pakistan