At Noreen Naturals, we want you to be happy with your purchase. Because our products include food, spices, herbs, and other consumable natural products, we follow a limited return policy for hygiene and safety reasons.

Returns :

We generally do not accept returns or exchanges for opened or used food products.

A return or replacement may be considered if:

• You received the wrong product.
• Your order arrived damaged.
• The product is missing from your order.
• You received a product that is clearly defective or compromised.

Damaged Orders :

If your parcel arrives damaged or opened, please contact us as soon as possible.

Please provide:

• Your order number
• Photos of the package
• Photos/videos of the product
• A description of the issue

This allows us to investigate the problem with our courier and arrange an appropriate solution.

Wrong Product :

If you receive an incorrect product, please contact us before using or opening it. After verification, we may arrange a replacement or refund.

Refunds :

If your refund is approved, the refund will be processed using the applicable payment method.

For Cash on Delivery (COD) orders, we may contact you to arrange the appropriate refund method.

Non-Returnable Items :

For safety and hygiene reasons, we cannot accept returns for products that have been:

• Opened
• Used
• Partially consumed
• Damaged after delivery due to improper handling

Order Cancellation :

If you want to cancel your order, contact us as soon as possible before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us :

For any shipping, return, or order issue, please contact Noreen Naturals with your order number and details of the issue. We will review your request and assist you as quickly as possible.

Noreen Naturals — Natural products, carefully packed and delivered to your home.